Tag: customer support

How long have you been part of Leica Microsystems and what is your role in the company?

I joined Leica Microsystems about five and a half years ago, and my role is Senior Order Management Specialist. Our mission? To fuel revenue each month, striving to surpass our goals with unwavering determination. However, my role extends beyond just hitting numbers – I’m entrusted with multiple territories, partnering with a skilled group of sales representatives who specialize in industry, wide-field and sample preparation relations. From post-order to invoice, I’m the conductor ensuring every deal is processed and reaches its destination compliantly throughout the process. I’m committed to making every transaction a success.

Could you share your experience of joining Leica?

When I initially interviewed with Leica, I was being considered for a role on the demo team. I received an offer for that position, but shortly after, I received a call presenting the opportunity to fill a role vacated by someone internally. Fast forward five years, and I am genuinely content with where I am for now. What truly brings me joy is the exceptional leadership within our organization. I hold my current boss in high regard, and her predecessor was equally fantastic. Their leadership plays a significant part in why I’ve chosen to stay in my current role.

What aspects of your job do you find most fulfilling, and what challenges do you encounter in your role?

The primary challenge lies in meeting revenue targets and overcoming team-related obstacles. Whether it’s managing probabilities or striving to reach revenue goals, these hurdles drive my efforts. I’m proactive in addressing any shortcomings by seeking alternative solutions and filling gaps wherever necessary. The camaraderie within my team is what’s fulfilling—the inclusive environment fosters passion and genuine care for one another; this aligns with my values and keeps me motivated. And we laugh all day when we are in the office.

In your view, what defines your team?

Truly, there’s nothing quite like having a genuine connection with your coworkers. It’s a rarity I don’t take for granted. Everyone is so different and gets along well. We all have a role and play it well. It just works!

It’s like a big pot of your favorite dish and I’m the spice! I’m thankful for the acceptance and appreciation I receive from them. Here, authenticity is not just encouraged, but celebrated. That’s something I appreciate.

What is your recipe for a good work-life balance?

You know, I’m still navigating this whole work-life balance thing. It’s definitely a work in progress for me. I’ve received some coaching and am actively applying what I’ve learned.

My life is a constant stream of action—whether it’s at work or at home, there’s always something happening. My phone is always buzzing, and when it’s quiet, it feels strange, as if something’s missing. I thrive in the chaos; it’s just who I am. And if things were any different, I’d probably be seeking excitement elsewhere. But when I do get a chance to unwind, even if it’s brief, I grab it.

My idea of relaxing is spending time with family and friends, playing spades, cooking or diving into a good book. I’ll admit, I love the excitement of the casino scene—whether I’m playing poker or just watching a game. When it comes to travel, I’m drawn to the lively destinations like Texas, Las Vegas or Miami. Quiet and serene is not really my style.

As a member of the Americas Inclusive Culture Champions (ICC) team, you’ve emphasized the importance of Inclusion and Belonging. How do you perceive Leica’s involvement in this area?

One thing that truly stands out to me is witnessing the growth and evolution happening at Leica, particularly in terms of inclusion and belonging. I’ve noticed significant changes since I first started, and it’s incredibly refreshing to see the culture shift in such a positive direction. Maintaining this momentum is crucial, and I’m committed to contributing to its continuation. The ICC team is immensely important to me. My role often involves organizing events such as educational initiatives, trivia sessions and giveaways. I find joy in curating content and engaging with our community on a weekly basis.

The support and collaboration within the team are invaluable, and I’m truly grateful for it. As we look ahead, I’m hopeful for a successful year, both in terms of retaining our current members and welcoming new ones. Fresh perspectives and innovative ideas are always welcome, as they bring vitality to our efforts. We actively encourage new members to join us, to share their insights and educate us on how we can better educate others. Ultimately, we’re a group of compassionate individuals driven by a shared purpose, and that authenticity shines through in everything we do.

Could you share a bit about your background and where you reside?

I was born and raised in Chicago, Illinois, specifically on the North Side. I have ten siblings—I’m the youngest of the bunch. As the youngest of eleven, I was undoubtedly spoiled, surrounded by the love and attention of my large family.

My upbringing was quite unique. With parents who are both preachers, my childhood was filled with a wide range of experiences. I attended Catholic school for a few years, and the education was good, but so much culture was missing. I then transferred to a public school where there were people from many different backgrounds. This inclusive environment is where my sense of belonging developed.

I have always had a passion for music from a young age and was enrolled into music school. Few people know this, but I’m proficient in playing the violin and piano, and even sang French opera. When I was older, I pursued my interest in broadcasting and attended school for radio and television broadcasting. I gained invaluable experience as an intern at WGCI, a renowned radio station in Chicago. I absolutely loved working at a radio station. Working in the studio, meeting celebrities, attending exclusive events and working backstage at concerts was exciting. I’ve maintained many of the relationships I formed during my time there.

What was your best day at Leica?

We’ve had some amazing days, but one memory that really stands out for me is when we were back in our old office during the summer. There was this incredible vibe in the air, almost like a family reunion. Everyone was gathered together, enjoying a big BBQ with grills outside, and it felt like a real celebration. We had food trucks, music, and swag giveaways—it was like a party!

Moments like these bring us all closer together, and I truly believe the company could benefit from more events like these, as they uplift people’s spirits.

What motto or life quote do you live by?

I live by the golden rule: “Treat others how you want to be treated.” I’m respectful and kind, but I’m not “nice”. Nice is too close to people pleasing and I speak up for myself and others. I’m kind because I have empathy and genuinely care for people, but I don’t allow others to walk all over me. It’s all about energy.

I embrace change and accept constructive criticism. Sometimes that means being uncomfortable. But in a world where things can change in the blink of an eye, valuing kindness and empathy is more important than ever. To me, these are simple yet powerful principles that guide my interactions with everyone I meet.